How to Troubleshoot Epson XP-970 Printer Not Printing?

Have you found that your Epson printer not printing? It indicates a technical issue with the printer, its wireless connection, or the connected device. Generally, such errors result when the printer’s connection is faulty. This issue can arise when your printer drivers aren’t up to date. Sometimes, a hardware error in the printer can also contribute to the printing-related problems.

Therefore, you need to resolve this issue effectively to restore printing and prevent future problems. You will learn some common troubleshooting methods to resolve printing issues with your Epson printer and get it up and running again.

Method 1: Set Your Printer as Default

When your printer is not set as the default printer, it can cause printing problems. Check out the steps below to set your Epson XP-970 printer as the default device.

• First of all, press the Windows and R keys on the keyboard simultaneously.
• Then, a command box will appear. Type Control in the box and hit Enter.
• Now, the Control Panel will be open. Click the Hardware and Sound option.
• Then, click the Devices and Printers option.

• After that, select your printer from the list of devices and right-click on it.
• Then, select Set as default printer.

• You will observe a green check mark on your printer.

A green check mark indicates that your printer is set as the default. If this method doesn’t fix your problem, move on to the next method.

Method 2: Disable the “Use Printer Offline” Mode

The printer being offline is one of the top reasons for the Epson printer not printing. Therefore, you should verify that your printer is not set to offline mode. If it is offline, change its status to online using the steps below.

• Initially, restart your printer and allow it to restart completely.
• Then, confirm that your printer is connected to a computer via a stable wireless connection.
• Now, go to your Windows computer and search for the Control Panel in the Run prompt box.

• After that, select the Hardware and Sound option.

• Select the Devices and Printers option.
• Next, you will see a list of printers on the screen.
• Select your Epson XP-970 printer and right-click on it.
• Select the “See what’s printing” option from the expanded menu.

• Click the Printer option on the new window. And deselect the “Use Printer Offline” option.

Once you do this, your printer will get back to an online status, and you will be able to print again. However, if your printer is still not printing, you need to update the printer drivers.

Method 3: Reinstall the Epson Printer Drivers

When your printer drivers are out of date, it will create problems with your printing routine. Therefore, you must reinstall them on your computer to fix the Epson printer not printing issue.

Step 1: Uninstall the Printer Drivers

• First of all, go to the Windows Start menu on your computer’s taskbar and search for the Control Panel.
• Then, select the Programs option, and then select the Programs and Features option.

• Now, choose your printer driver file from the list of programs and uninstall it.
• After uninstalling the drivers, you need to get the latest printer drivers from Epson’s official website.

Step 2: Reinstall the Printer Drivers

1. Visit Epson’s support website using an internet browser.
2. Then, enter your product’s name and press Enter.
3. Now, select your operating system on the next screen.
4. After that, the page will show you the updated drivers and utilities package.
5. Download the updated driver file and save it to your Downloads folder.
6. Locate and double-click the driver's file in your Downloads folder.
7. In the final step, let the file be installed.

That’s how you can obtain the necessary printer drivers and utilities for your Epson XP-970 printer and resume printing.